Accuracy & accountability

Corrections Policy

Readers should have a clear way to challenge a claim. This policy explains what happens when something looks wrong, outdated, misleading or technically broken.

Report an error

Send the page URL, the specific statement or behavior you think is wrong, and any supporting source through our contact page. You do not need to provide sensitive health information.

How to report an issue

Please identify the page and the exact claim, score explanation, link or interface behavior that needs attention. If your concern is about a factual claim, a primary or official source is especially useful, but it is not required for us to review the report.

How we check a correction request

  1. We reproduce the issue or locate the disputed statement.
  2. We check the current source basis and any conflicting evidence.
  3. We decide whether the problem is factual, interpretive, technical, outdated, unclear or unsupported.
  4. Where clinical judgment is required, the correction enters the clinical-review process before the page can claim clinical clearance.

Minor fixes

Spelling, punctuation, broken formatting and other changes that do not alter meaning may be corrected without a public correction note. These fixes do not justify changing a page date merely to make it appear fresh.

Substantive corrections

When an error materially changes what a reader would understand, we correct the content and record the substantive change in the page's maintenance history or a visible correction note where appropriate. We update the modified date when the page meaningfully changes.

We do not preserve a known error because a page ranks well, and we do not quietly replace a claim with a stronger one that lacks evidence.

Safety-critical issues

If a report suggests that clinical scoring, urgent-help guidance, crisis information, medication information, youth safety or another high-impact area may be wrong, safety takes priority over traffic. The affected route can be held, noindexed or taken out of promotion while the issue is checked.

Publication dates and modified dates

Dates are intended to tell readers when meaningful work happened. A new modified date is used for substantive changes, not for a routine crawl, automated formatting pass or unchanged republish.

Technical and accessibility defects

Broken links, mobile rendering problems, inaccessible controls and assessment bugs can also be reported through the contact page. Accessibility barriers are tracked under our accessibility statement.

Questions or concerns? If a page appears to conflict with this policy, tell us. A policy is useful only if the implementation can be checked against it.

Related trust policies

How the pieces fit together

Editorial policy

How topics are chosen, researched, written, attributed, updated and kept independent from commercial pressure.

Evidence standards

Which sources can support factual, psychological and health claims, and how uncertainty is handled.

Clinical review policy

What must happen before clinical content or screening routes can claim qualified clinical review or become acquisition pages.

AI use policy

Where AI may assist the platform, what it cannot replace, and how source verification and accountability work.

Provider verification policy

The checks required before a future provider profile can be labelled verified.

Provider ranking & sponsorship

How future provider ordering, referrals, paid relationships and sponsorship must remain transparent.

Accessibility statement

Our accessibility target, current testing status, known limits and how to report an access barrier.