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Have a question about your results, a technical issue, or want to learn more about our assessments? We respond to every message.

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We typically respond within 24–48 hours on business days.

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Response Time

We respond to all messages within 24–48 hours on business days. For urgent technical issues we aim for same-day response.

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Quick Answers

My report was not emailed to me.

Check your spam folder first. If not there, contact us with your order ID and we will resend it within a few hours.

Can I retake the test?

Yes. Each test session is independent. We recommend waiting at least 2 weeks between attempts for the most reliable result.

Is my score valid for Mensa?

Our tests are screening instruments, not Mensa-accredited admission tests. For Mensa admission you must take an officially supervised Mensa test.

I want to request deletion of my data.

Email admin@desperateminds.com with your request and we will process it within 7 days.